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30 day returns policy

Returns & Exchanges

At Beauty Skin Care Experts we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

We’ll gladly accept returns for any Dermalogica product purchased from Beauty Skincare Experts in its original condition and original shipper packaging. We will issue a full refund upon receiving your items within 30 days of the purchase date.
Should you have a skin response to your product please also contact our returns department as soon as possible.
​​​​​​​All returns must be pre-approved by customer service.


Please contact customer service by e-mail within 48hr should you have any discrepancies with your order.

  1. Place the unused item in its original condition and original shipper packaging

  2. Contact our Returns Department at returns@beautyskincareexperts.co.uk to obtain your RMA
    (Return Merchandise Authorization).

  3. Once we receive your returned product(s), we will issue your replacement or refund.

 

Please send your package to:

Beauty Skin Care Experts Returns Department.

102 Central Rd,

Worcester Park

KT4 8HU


All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.

 

Delivery information

We know how it is when you order something online, you want to get it as quickly as possible. When your order something from Beauty Skincare Experts your order will be dispatched within 48 hours. Royal Mail orders can only be shipped within in the UK and Northern Ireland.

All orders are processed and shipped within 24-48 hours of purchase.

Orders placed at weekends or holidays will be shipped on the next available business day.

Monday - Friday, By Royal Mail 48 - hour tracked

orders placed after 11am will be dispatched the following working day.

postage costs are £4.75 for orders under £50.00 and free for all orders placed over £50.00. For anymore shipping enquiries place feel free to contact us.

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Beauty Skincare Experts Limited is a company registered in England & Wales with Company Number 10664015 ©